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SmilePing

Customer Retention Automation for Service Businesses

SmilePing finds the right customer, follows up at the right time, handles the reply, and helps turn the conversation into another booking.

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Recall outreach

Panth · Dental recall

Online
Hey Panth, your smile is due for a cleanup. We have $25 off dental cleanings next week if you want to get it sorted.

Follow-up Plays in motion

Eight Plays. One always-on follow-up radar.

SmilePing keeps every customer follow-up path in view, resolves the next useful action, and clears completed work from the queue.

Service Recall / ReminderBring due clients back.
Lapsed Client ReactivationRe-engage inactive clients.
Cold Start / Missing HistoryReview clients with incomplete history.
Consultation / Treatment Plan Follow-UpContinue recommended next steps.
Rebook Cancelled ClientsRecover cancelled appointments.
No-Show RecoveryHelp missed clients reschedule.
Resume Abandoned BookingsFinish incomplete bookings.
Requested CallbacksRoute call requests to staff.

SmilePing in motion

Customer history becomes the next best booking opportunity.

SmilePing recognizes patterns, finds useful capacity, and shapes each follow-up around the business goal.

Customer signal

Maya is ready for a better next visit.

M
Maya is due for a return visit
Front desk offer matches the booking goal
Skincare history shapes the add-on message
SmilePing guides the reply into a booked visit

SmilePing action

Offer the add-on, share the booking link, confirm the visit.

Booking value

$145

Hi Maya, your glow-up window is back ✨ Your usual Thursday afternoon spot is open, and we can add brow shaping for $15.

booking.smileping.com/maya-glow

Connect what you already use

Turn existing PMS client data into better follow-up results.

SmilePing can use the client and appointment history your business already has, so every follow-up starts with context.

Your PMS

SmilePing

Records become useful decisions.

Last visit and serviceKnow who is coming due
Booking historyPersonalize why SmilePing reaches out
Future appointmentsStop follow-ups as soon as they book

Why SmilePing stands out

Purpose-built for intelligent follow-up.

A qualitative view of personalization depth and the ability to recover bookings across the full customer lifecycle.

Booking recovery depth

Personalization and follow-up intelligence

Lifecycle-based timing
Goal-shaped messaging
Selective offer intelligence
Two-way booking conversations

Qualitative capability positioning based on publicly described product workflows, not an independent performance benchmark.

Follow-up intelligence

Scheduled follow-ups increase return likelihood 5.87x - Journal of Alternative and Complementary Medicine (2021).

SmilePing keeps timely follow-ups moving, so quiet weeks still get help and the month ends with more bookings than a manual process alone.

Bookings increase

more returns over the month

Monthly comparison

Bookings over 30 days

CapacityWithout SmilePingWith SmilePing
151015202530DAY

Four Goals

Choose the outcome. SmilePing finds who to reach and what to say.

Fill cancellationsRecover a newly opened slot.
Fill open capacityBring due customers into quieter days.
Promote a serviceShape relevant follow-ups around one service.
Increase booking valueAdd a useful upgrade when it genuinely fits.
See pricing

More bookings. Fewer forgotten follow-ups

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