Due customers
Identify customers who should be coming back based on their last visit, service received, and normal return interval.
Customer follow-up automation
Bring customers back without manually checking your list.
SmilePing works from the customer, appointment, service, and booking data your business already has so due reminders, treatment follow-up, cancellations, and no-shows keep moving on autopilot.
Follow-up workflow
From customer history to a useful next action.
The active Play preserves each sent message, reply, channel, booking outcome, and next step.
01Eligible customer identified
02Follow-up stage and channel selected
03Personalized message sent
04Reply or booking captured
05Staff callback created when needed
What the workflow covers
Built for the real reasons customers do not rebook.
Treatment and service follow-up
Continue conversations after consults, estimates, unfinished plans, and recommended next steps.
Cancellation recovery
When an appointment opens up, SmilePing can help match the opportunity with customers who are likely to want that time.
No-show recovery
Missed appointments can trigger respectful reschedule prompts, callback routing, and stop rules once the customer books or opts out.
System-agnostic setup
Start with exports from Jane, SimplePractice, Acuity, Square Appointments, Dentrix, Open Dental, spreadsheets, or any structured customer report.
Follow-up examples
Practical workflows your team can run.
massage rebooking reminder
laser therapy treatment follow-up
barber return reminder
spa facial follow-up
cancellation rebooking
no-show reschedule
Start with your existing customer list
Your next booking may already be in your customer list.
Try every due customer, treatment follow-up, cancellation recovery, AI reply, booking link, and callback workflow free for 14 days.