Due customer follow-up
Useful data sources
Jane, SimplePractice, Acuity, Square Appointments, Dentrix, Open Dental, or CSV
Identify customers due for their next service, send friendly reminders, and stop outreach as soon as they book.
Booking system data
Follow-up automation that works no matter what system your business uses.
SmilePing turns customer, appointment, service, and treatment history from common booking systems or structured CSV exports into smooth automated follow-up.
Booking system sources
JaneAcuitySquare AppointmentsCSV export
Universal route: export CSV from any booking system or spreadsheet.
SmilePing maps the history
CustomerLast massageService typePreferred timeMobileEmail
Customers due for their next massage become personalized outreach
Due customer found
Follow-up drafted
Booking link ready
Callback routed
Platform names describe common export sources.
Built around repeat bookings
A different follow-up strategy for each recovery moment.
SmilePing keeps the same automation layer while changing the due logic, wording, stop conditions, and staff handoff for due customers, treatment, cancellation, and no-show workflows.
Treatment and service follow-up
Useful data sources
Treatment plans, service history, unfinished next-step lists, or CSV
Follow up on care plans, packages, consults, and recommended services without asking staff to chase every record.
Cancellation recovery
Useful data sources
Appointment reports, cancellation lists, provider schedules, or CSV
Turn canceled visits into a controlled rebooking queue that matches openings with customers who should come back.
No-show and missed appointment recovery
Useful data sources
Missed appointment reports, due customer lists, contact preferences, or CSV
Send timely reschedule prompts, handle replies, and route sensitive conversations back to the team.
Any booking system can start with CSV.
If your system can export rows, SmilePing can map the useful customer, appointment, service, and treatment fields. The import is validated before records enter a follow-up Play.
Customer name
Mobile number and email
Service or treatment
Last appointment date
Suggested return date
Future booking status
Provider or practitioner
Consent and communication status
SmilePing keeps imported history attached to the customer record, checks consent and booking status before outreach, and stops follow-up when suppression or completion rules apply.
Start with your existing customer list
Your next booking may already be in your customer list.
Try every due customer, treatment follow-up, cancellation recovery, AI reply, booking link, and callback workflow free for 14 days.