Follow-up should not depend on spare time
Your team is already handling calls, check-ins, scheduling questions, and daily exceptions. SmilePing keeps follow-up moving in the background.
Automated customer follow-up
Follow up with customers without adding more staff work.
SmilePing keeps customer follow-up moving after due reminders, treatment conversations, cancellations, no-shows, and long gaps between visits.
Follow-up workflow
From customer history to a useful next action.
The active Play preserves each sent message, reply, channel, booking outcome, and next step.
01Eligible customer identified
02Follow-up stage and channel selected
03Personalized message sent
04Reply or booking captured
05Staff callback created when needed
What the workflow covers
Built for the real reasons customers do not rebook.
Two-way customer replies
Customers can ask for times, request a call, say they moved, or ask a question. SmilePing can handle routine replies and route exceptions.
Autopilot with guardrails
Automation checks consent, opt-outs, future bookings, send windows, frequency limits, suppression rules, and completion before outreach continues.
Start with your existing customer list
Your next booking may already be in your customer list.
Try every due customer, treatment follow-up, cancellation recovery, AI reply, booking link, and callback workflow free for 14 days.