Target the right retention audience
Reach inactive customers, overdue patients, missed leads, no-shows, and past customers who have not booked in months.
Retention campaigns
Create retention campaigns that bring customers back.
SmilePing helps appointment-based service businesses run automated retention campaigns that start useful conversations and guide customers toward booking.
Recall flow
Inactive client to booked visit
Past client identified
Targeted follow-up sent
Two-way reply handled
Special request escalated
Appointment rebooking started
Send the right reason to return
Use timing, service history, and campaign goals to send targeted recall campaigns instead of generic blasts.
Continue when the client replies
SmilePing can answer questions, suggest next steps, and escalate special requests when needed.
Campaign examples
Practical recall campaigns your team can run
90-day inactive client campaign
overdue cleaning campaign
missed lead follow-up campaign
seasonal offer campaign
no-show recovery campaign
first-time visitor rebooking campaign