Target the right customer group
Run campaigns for due customers, overdue regulars, unfinished treatment, no-shows, cancellations, and customers with no future appointment.
Customer follow-up campaigns
Create follow-up campaigns that turn due customers into booked visits.
SmilePing helps service teams choose the goal, segment the right customers, send friendly messages, continue replies, and track which conversations become appointments.
Follow-up workflow
From customer history to a useful next action.
The active Play preserves each sent message, reply, channel, booking outcome, and next step.
01Eligible customer identified
02Follow-up stage and channel selected
03Personalized message sent
04Reply or booking captured
05Staff callback created when needed
What the workflow covers
Built for the real reasons customers do not rebook.
Use the right reason to return
Campaigns can reflect the customer's visit history, service context, and booking status instead of sending one message to everyone.
Keep replies moving
SmilePing can answer common scheduling replies, share booking links, create callback tasks, and escalate conversations that need staff review.
Follow-up examples
Practical workflows your team can run.
massage due campaign
barber return campaign
treatment follow-up
same-week cancellation recovery
no-show reschedule
inactive customer reactivation
Start with your existing customer list
Your next booking may already be in your customer list.
Try every due customer, treatment follow-up, cancellation recovery, AI reply, booking link, and callback workflow free for 14 days.