Target the right retention audience
Reach inactive customers, overdue patients, missed leads, no-shows, and past customers who have not booked in months.
Retention campaigns
Create retention campaigns that bring customers back.
SmilePing helps appointment-based service businesses run automated retention campaigns that start useful conversations and guide customers toward booking.
Follow-up workflow
From customer history to a useful next action.
The active Play preserves each sent message, reply, channel, booking outcome, and next step.
01Eligible customer identified
02Follow-up stage and channel selected
03Personalized message sent
04Reply or booking captured
05Staff callback created when needed
What the workflow covers
Built for the real reasons customers do not rebook.
Send the right reason to return
Use timing, service history, and campaign goals to send targeted recall campaigns instead of generic blasts.
Continue when the client replies
SmilePing can answer questions, suggest next steps, and escalate special requests when needed.
Follow-up examples
Practical workflows your team can run.
90-day inactive client campaign
overdue cleaning campaign
missed lead follow-up campaign
seasonal offer campaign
no-show recovery campaign
first-time visitor rebooking campaign
Start with your existing customer list
The next repeat booking may already be in your data.
Try every Follow-up Play, AI reply, booking link, Goal, and callback workflow free for 14 days.