Past treatment clients are valuable
Clients who already completed a treatment often need thoughtful timing and a clear reason to return.
Med spa client reactivation service
Turn past med spa clients into repeat appointments.
SmilePing helps med spas improve repeat treatment bookings with client reactivation, two-way replies, and smart escalation.
Follow-up workflow
From customer history to a useful next action.
The active Play preserves each sent message, reply, channel, booking outcome, and next step.
01Eligible customer identified
02Follow-up stage and channel selected
03Personalized message sent
04Reply or booking captured
05Staff callback created when needed
What the workflow covers
Built for the real reasons customers do not rebook.
Med spa recall campaigns
Follow up after consultations, treatment windows, seasonal needs, and long gaps between appointments.
Escalate sensitive questions
Treatment questions, discount requests, and clinical concerns can be routed to your team.
Follow-up examples
Practical workflows your team can run.
consultation follow-up
repeat treatment recall
seasonal skin offer
inactive med spa client campaign
Start with your existing customer list
The next repeat booking may already be in your data.
Try every Follow-up Play, AI reply, booking link, Goal, and callback workflow free for 14 days.