Overdue patients are hidden revenue
Patients who are due for recurring care already know the clinic, but they still need a timely reason to return.
Patient retention automation
Bring overdue patients back with recall automation.
SmilePing helps clinics follow up with overdue patients, answer replies, and recover bookings that manual call lists often miss.
Follow-up workflow
From customer history to a useful next action.
The active Play preserves each sent message, reply, channel, booking outcome, and next step.
01Eligible customer identified
02Follow-up stage and channel selected
03Personalized message sent
04Reply or booking captured
05Staff callback created when needed
What the workflow covers
Built for the real reasons customers do not rebook.
Recall should not depend on manual call lists
SmilePing helps reduce front desk follow-up by turning patient recall into an organized, two-way service.
Automated follow-up for recurring care
Run patient reactivation campaigns for cleanings, check-ins, consultations, and recurring care journeys.
Two-way patient replies
When patients ask about timing, services, or availability, SmilePing can continue the conversation and move toward booking.
Human handoff for complex questions
Sensitive questions and special requests can be escalated to your team for review.
Start with your existing customer list
The next repeat booking may already be in your data.
Try every Follow-up Play, AI reply, booking link, Goal, and callback workflow free for 14 days.