The operating layer for AI-powered customer conversations.
SmilePing connects AI chat, booking, tickets, campaigns, customer context, analytics, and human takeover into one front-desk platform.
AI Chat Assistant
Responds in the customer’s channel while respecting business rules and escalation policies.
Appointment Booking
Parses date, service, and customer intent, then checks deterministic availability before confirming.
Ticketing & Takeover
Turns refunds, complaints, discount exceptions, and complex cases into trackable team workflows.
Campaign Follow-Ups
Launch goal-based campaigns and attribute replies, bookings, tickets, and offer usage.
Customer Brain
Maintains a structured profile so every reply can use relevant customer and booking context.
Analytics
Tracks missed leads, bookings, campaign performance, ticket volume, and team handoffs.
Resolution Loop
Human agents resolve the decision; AI follows up with customers in the same conversation.
Launch-ready retention
Turn your customer list into repeat bookings.
Start with automated follow-up, recall reminders, win-back campaigns, attribution, and rebooking workflows as your business learns.